Support Engineer (IT Hardware and Servers / Electronics )

Permanent
Northern Cape
Posted 5 months ago

To apply, send your CV to rikus@kwena.net or apply directly at the link below

We require a Support Engineer to provide exceptional support and maintenance on in-field smart sensors and system installations at mining sites. 

 Responsibilities:  

Installation and commissioning of the clients machine vision systems (incl. IP camera, IP laser, network switches, LED lights, etc.) on client equipment such as conveyor belts and flotation cells, with a focus on:

•        Sensor mounting and configuration 

•        Network connectivity & configuration 

•        Low voltage power supply 

•        Software installation & XML configuration 

•   Handover, training and client engagement

•   On-going remote sensor health monitoring and diagnostics

•        Remote monitoring and remote maintenance of all the clients sensors in the field

•        Regularly liaising with client to troubleshoot technical issues and to advise the customer

•        Remote setup, configuration, calibration and updating software

•        Debug sensor, OPC and data integrity problems

•        Automated troubleshooting toolbox and standard operating procedure (SOP) development to solve recurring problems more efficiently

•        Liaising with internal & client IT department regarding infrastructure architecture planning and maintenance

On-going field services

•        Travel to site – estimated at 20-30 trips per year (trip duration typically 2-5 days, but may at times be up to 4 weeks)

•        Working closely with our Support Technicians based in Johannesburg & Cape Town.

Requirements:

•        Diploma in Electrical Engineering.

•        Self-motivated, responsible and able to work unsupervised.

•        Based in Northern Cape, preferably in Katu or surrounding areas.

•        Minimum 3 years working experience  

•        Onsite Services experience (Minerals processing and Mining industry beneficial)

•        Software scripting experience 

•        Experience in selection/troubleshooting and configurations in Electronics (Power supplies, PLC’s, WiFi, Flood Lights, IP Cameras and more) and in Hardware (Servers, network devices, Wi-Fi and other IT equipment) 

•        Knowledge of server & database hosting, firewalling, etc.

•        Ability to identify electronic issues and to replace or fix the relevant problem. 

•        Knowledge of OPC Communication and Setup

•        Ability to work within a team of suppliers to ensure delivery of solutions to all clients.

Job Features

Job CategoryIT, Mining, Software

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