Junior ICT Support Engineer

Cape Town, Western Cape
Posted 8 months ago

To apply, send your CV to siphokazi@kwena.net or apply directly at the link below.


  • Actively, carry through the ICT governance policies and procedures in place to provide good stewardship in the organisation and application of the company’s ICT resources
  • Support the on-going implementation of the IT Strategic plan
  • Build and maintain full understanding of technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and/or clients
  • Report to ICT Team lead and provide input and support on all ICT projects
  • Maintain Service-levels (Availability and Capacity planning, IT service continuity and Information security– with special focus on client information security in particular)
  • Support Service transition (Change management, Service asset and configuration management and Release and deployment management)
  • Support Service operation (Event and incident management, access management, request tracking and fulfilment)

Minimum Requirements

  • Relevant tertiary qualification in Information Technology or relevant work experience
  • 2+ years’ experience of desktop and server hardware 
  • 2+ years’ experience and working knowledge of Linux and Windows
  • 2+ years’ experience with virtualisation with specific focus on VMware
  • 2+ years’ experience with maintaining a Microsoft Exchange Server Environments
  • Hands-on experience and knowledge of LAN / VLAN / Wireless /VOIP and WAN technologies
  • Experience working with and supporting internal end-users

Skills and Knowledge that would be an advantage

  • Microsoft Azure and Office 365 exposure
  • Basic scripting experience – bash, python, power shell
  • Monitoring solutions such as Zabbix, PRTG
  • Basic web services(Apache, Tomcat, IIS)
  • Experience in patch management solutions (WSUS)
  • Rolling out and support of open source solutions
  • Familiarity with Cobit/ITIL
  • Strong hands-on experience with and knowledge of fire walling and traffic management
  • Hands on experience with backup products i.e Backup Exec and Veeam Backup and Replication
  • Foundation level certification in Mikrotik, N+ International and/or Cisco a must
  • Basic exposure to SAN storage environment IBM administration
  • 2+ years’ experience with managing a Microsoft Active Directory Environments
  • Microsoft certification a plus (MCSE)
  • Certification in Linux and/or Windows a plus
  • Certification in VMware VCP a plus
  • Certification in Azure a plus

Personal Profile

  • Strong troubleshooting skills
  • Organized, structured and attention to detail
  • Ability to work in a team or alone
  • Ability to work in a high-pressure environment
  • Self-starter
  • Customer focused
  • Adaptable (ability to quickly learn new technologies as required)
  • Excellent communication skills, both written and verbal

Please note that if you have not received a response to your submission within 2 weeks, your application has been unsuccessful.

Job Features

Job CategoryInformation Technology

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