Head of Products: Innovation and Value Added Services – ISP

Permanent | BEE
Cape Town, Western Cape
Posted 2 weeks ago

To apply, send your CV to lynne@kwena.net or apply directly at the link below

My client in the ISP industry is looking for a Head of Products (Innovation and VAS) to join their team in Parow, Cape Town.

Reporting to the GM of Products, Sales & Marketing, the successful candidate will be responsible for the development and execution of the overall strategy and direction for the Value Added Services portfolio of products for the company. The role provides input and strategic direction on the growth strategy of the company, and this individual will be a subject matter expert in the ICT and related technology domain.

Duties will include, but are not limited to, the following:

Product Development & Product Management

  • Own all aspects of the company’s Value Added Services product portfolio, product positioning and profitability
  • Responsible for commercial performance of related products within the company
  • Define the overall strategy and product roadmaps, ensuring products can compete successfully across vertical and horizontal segments
  • Responsible for innovation, new product development, new market access, product enhancements and identifying strategic partnerships that help the company achieve its objectives in the market
  • Exploiting underlying infrastructure to deliver business objectives and to continually enhance and improve the product set
  • Responsible for business and product feasibility in relation to business modelling, forecasting sales potential and costing models
  • Overseeing commercial direction on new opportunities
  • Present costings and pricing to capitalize on market opportunities, generate revenue and optimise margin
  • Providing expert insight on technology and industry developments

Strategy & Planning

  • Developing a product strategy designed to position the company as an innovative ISP in the consumer market segment
  • Identifying technology trends and evolving customer needs and preferences that may support or impede the success of the business
  • Ensuring the specific product roadmap is managed effectively to meet the business growth and revenue targets

Commercial Management

  • Commercial negotiations with potential partners and suppliers to deliver on strategy, this includes deal negotiations, commercial negotiation with potential vendors and price negotiations
  • Evaluate and review commercial agreements
  • Financial costing analysis on new product ventures


  • Business degree
  • Strong financial acumen
  • Love of technology and advancement of society using tech, is critical
  • Must have senior experience in a technology role, and preferably a consumer ISP
  • Proven track record launching new products successfully
  • B2C experience not negotiable
  • Financial modelling, business case preparation and presentation skills essential
  • Proven ability to manage a product portfolio
  • Negotiation skills and contract negotiation

Skills and Competencies

  • Must be able to guide product strategy at an operational and senior management level
  • Proven success implementing a product strategy
  • Able to manage a small team
  • Full product life cycle management experience from idea creation, initiation, business case, product development, project management, budget and financial control to monthly reporting
  • Ability to multi-task
  • Close working relationships with sales and marketing teams, involved in product positioning and sales pitch
  • Understanding of development cycles

Job Features

Job CategoryISP / Telecoms

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