Field Support Engineer

Posted 4 months ago

To apply, send your CV to or apply directly at the link below.

Duties & Responsibilities

• Installation (incl. IP camera, IP laser, network switches, LED lights, etc.) on client equipment such as conveyor belts and flotation cells, with a focus on:

o Sensor mounting and configuration

o Network connectivity & configuration

o Low voltage power supply

o Software installation & XML configuration

• Handover, training, and client engagement

• On-going remote sensor health monitoring and diagnostics o sensors in the field

o Regularly liaising with client to troubleshoot technical issues and to advise the customer

o Remote setup, configuration, calibration and updating software

o Debug sensor, OPC and data integrity problems

o Automated troubleshooting toolbox and standard operating procedure (SOP) development to solve recurring problems more efficiently

o Liaising with internal & client IT department regarding infrastructure architecture planning and maintenance

• On-going field services o Travel to site – estimated at 20-30 trips per year (trip duration typically 2-5 days, but may at times be up to 4 weeks) o Working closely with our Support Technicians based in Johannesburg & Cape Town

Desired Experience & Qualification

• Onsite Service expierence (Minerals processing and Mining industry beneficial).

• Software scripting expierence (Advantages).

• Selection / troubleshooting and configurations expierence in Electronics (Wi-Fi, Flood Lights, IP Cameras and more) and in hardware (Servers, network devices, Wi-Fi and other IT equipment).

• Expierence in server and database hosting, as well as firewalling, etc.

• Expierence in electronic fault finding and replacements.

• Knowledge in OPC Communication and Setup (Advantages)

• Comfortable working within a team of suppliers to deliver relevant solutions to a client(s)

• A valid license

• Medically fit to pass client medicals & perform physical/hand-on duties, this includes a Covid vacination certificate, due to the nature of the business. 

Please note that if you have not received a response to your submission within 2 weeks, your application has been unsuccessful.

Job Features

Job CategoryTechnology / IT / Mining

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