Field Service Technician – Medical Equipment and IT

Permanent | BEE
Woodmead, Gauteng
Posted 2 weeks ago

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My client in the medical technology industry is looking for a Field Service Technician to join their team in Woodmead.

The purpose of the role is to ensure service delivery as directed (geographically, by product line, by task, etc.) for customer satisfaction and revenue and contract development to internal and external customers.

Duties will include, but are not limited to, the following:

  • Perform warranty services and installations
  • Execute technical corrective actions
  • Perform corrective repairs / maintenance visits
  • Provide feedback on quality situation and issues from the field to the Operations Management
  • Provides support to sales for replacement / special sales programmes
  • Provide basic technical training after installation
  • Provide support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
  • Co-operate with sales engineer on service / accessories for contract development and implementation
  • Optimise net-sales within his/her territory (geographical) in co-operation with sales engineers
  • Diagnose networking issues for equipment and network setup


  • Ensure compliance with the Principles of Business and Conduct in the Group and local laws and regulations
  • Ensure compliance with occupational safety and health laws and other applicable regulations

Communications and Brand

  • Support Brand recognition at the branch level
  • Responsible for Internal Communications within the workshop
  • Relationship-Management with Distributors, Customers and all employees within the Branch

Regulatory Affairs and Quality

  • Implement the processes and actions to obtain and maintain all relevant certifications, e.g.: ISO, in close collaboration with the Operations Manager: Electronics and the local Quality Manager
  • Ensure compliance with corporate quality and environmental policies
  • Prepare, implement and monitor effective processes that provide the evidence of compliance with relevant directives, standards, technical, legal, industry or trade requirements
  • Ensure the effective day to day quality management of processes within, business, regulatory, testing, customer relations, service and logistic departments


  • Clinical Engineering Qualification
  • Minimum 2 years’ experience as a Field Technician
  • Previous experience in a similar industry
  • Valid driver’s license and own vehicle
  • CCNA or CompTIA Network+ or equivalent.
  • Innovian
  • Networking
  • Microsoft Server
  • IIS (Internet Information Services)
  • HL7
  • HIS (Hospital Information Systems)
  • LIS (Lab Information Systems)
  • Linux

Job Features

Job CategoryMedical and safety technology

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